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If your Salmiya apartment lock operates with the door open but binds when shut, record that difference before changing its settings. Call Wasalat Kuwait on 51050078 for a smart lock installation assessment and share the lock model, door type and when the fault started.
Isolate the fault
Stay on the inside with the manufacturer’s backup entry method available. Compare normal operation with the door open and closed without forcing the bolt or risking a lockout. A problem that appears only when closed gives the installer a reason to check bolt and strike alignment. If it binds while open too, report the battery status and any error.
What to verify before sign-off
Before installation, check the existing lock dimensions, door and frame. At handover, test approved entry methods, inside opening and locking without lifting or pushing the door. Where the building has special door requirements, confirm approval and compatibility before modifying the door.
Frequently asked questions
Will reprogramming fix a bolt rubbing on the frame?
Check mechanical alignment even if the app responds correctly.
Should I alter the strike plate myself?
Have the rubbing point and measurements assessed first. The correct change depends on the door and hardware.
What should I send before booking?
Share the model and a photo of the door edge and frame, plus the test result. Keep your access code private.