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If your Hawally shop can view live CCTV but playback is missing for a particular period, record the channel name, real-world time and the clock displayed by the recorder. Call Wasalat Kuwait on 51050078 for a CCTV repair or configuration enquiry.
Compare channels and recording times
- Use an authorised account and select the correct date and channel. Compare the recorder clock with the actual time, and check either side of the expected time if they differ.
- Check another camera for the same period. A gap on one channel may relate to that camera or its schedule. A gap across channels warrants checks of storage, power and shared settings.
- Note whether the gaps repeat at the same hours or appear only when nothing moves. The system may record by schedule or event. Preserve any footage you need before changing settings.
Verify playback after repairs or installation
Agree whether the site requires continuous or event-based recording, within the installed system’s capabilities. After the work, play and export a test recording from the intended channel using authorised access. Avoid formatting storage or resetting the recorder if you need existing footage. See our CCTV service in Kuwait.
Frequently asked questions
Does live view prove the recorder saved footage?
Live view shows that a feed was available at that moment. Use playback to confirm the relevant channel was recorded.
Should I replace the drive for one missing hour?
Check the date, recorder clock, channel and schedule first. A storage error or failed drive test gives a clearer reason to investigate replacement.
What helps before a technician visit?
Provide the recorder model, affected time, channels and any error shown. Keep access credentials and private footage secure.
